Refund policy
Thank you for shopping with Yarnox. We are committed to providing high-quality Kitchen, Home & Garden products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return & Refund Policy.
1. Return Period
You may request a return within 14 days from the date your order is delivered.
2. Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include all supplied accessories, manuals, labels, and components.
- Be accompanied by proof of purchase or your order number.
3. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, faulty, or incorrect:
- Personalised or custom-made products.
- Products showing signs of use, misuse, or accidental damage.
- Items returned after the 14-day return period.
- Opened hygiene or personal care products where returns are restricted for health and safety reasons.
4. How to Request a Return
Please contact our Customer Support Team before returning any item. Include your order number together with the reason for your return. We will provide complete return instructions.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the returned item is faulty, damaged during delivery, or an incorrect product was supplied by Yarnox.
6. Inspection of Returned Items
All returned products are inspected after arrival. Once the returned item has been approved, your refund will be processed.
7. Refunds
Approved refunds are issued to your original payment method within 7 business days after the returned item has been received and successfully inspected.
Your bank or payment provider may require additional processing time before the refunded amount appears in your account.
8. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive an incorrect product, please contact our Customer Support Team as soon as possible after delivery. We will investigate the issue and arrange an appropriate replacement, exchange, or refund where applicable.
9. Order Cancellations
Orders may only be cancelled before dispatch. Once an order has been shipped, it must follow the return procedure described in this policy.
10. Business Information
Store Name: Yarnox
Business Address:
12 Poland St
London W1F 8QB
United Kingdom
By placing an order with Yarnox, you confirm that you have read, understood, and accepted this Return & Refund Policy.